jaya99 Privacy Policy

1 Who We Are

jaya99 operates jaya99.ws, an online casino and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. jaya99 is the data controller responsible for personal information collected through the platform. For any privacy-related enquiries, you may contact our support team via live chat or by email at [email protected] (plain text only — not a clickable link).

2 Information We Collect

jaya99 collects personal information in the following categories:

• Registration Data: Full name, date of birth, email address, and any username selected at the time of account creation.
• Identity Verification Data: Government-issued identification documents (national ID card, passport, or driving licence) and proof of address documents submitted during the KYC verification process.
• Financial Data: Payment method identifiers (such as bKash mobile number, Nagad account reference, Rocket wallet ID, or the last four digits of a Visa or Mastercard) used for deposit and withdrawal transactions. Full card numbers and full mobile banking credentials are not stored by jaya99.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, and bonus credits applied to your account, including timestamps and amounts in Bangladeshi Taka (৳).
• Technical Data: IP address, browser type and version, operating system, device identifiers, time zone, and session duration data collected automatically when you access jaya99.ws.
• Usage Data: Pages visited, games launched, features interacted with, and navigation paths through the platform, collected to improve user experience and detect fraudulent behaviour.
• Communications Data: Records of live chat conversations, email correspondence, and any other communications you send to jaya99 customer support.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session timer preferences, and any information voluntarily provided in connection with responsible gaming tools.

jaya99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such information is inadvertently included in a support communication, it will not be processed or retained beyond what is necessary to resolve the relevant enquiry.

3 How We Use Your Information

jaya99 uses the personal information it collects for the following purposes:

• Account Administration: Creating and managing your registered jaya99 account, processing login requests, and maintaining accurate account records.
• Identity Verification: Fulfilling KYC obligations to confirm player identity and age (minimum 21 years) before enabling real-money activity on the platform.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited activities.
• Responsible Gaming Compliance: Administering self-exclusion requests, deposit limits, session timers, and related tools to support player wellbeing.
• Customer Support: Responding to enquiries, resolving disputes, and providing assistance via live chat and email.
• Platform Improvement: Analysing usage patterns and technical data to improve the performance, security, and usability of jaya99.ws.
• Promotional Communications: Sending information about bonuses, seasonal promotions (such as those tied to BPL season, Eid, or Pohela Boishakh), and platform updates to users who have opted in to receive such communications. You may opt out at any time by contacting support.
• Legal Compliance: Maintaining records as required by applicable laws and responding to lawful requests from competent authorities.

4 Legal Basis for Processing

jaya99 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to create and manage your account, execute transactions, and deliver the services you have requested under the Terms & Conditions.
• Legal Obligation: Processing necessary to comply with applicable laws, including identity verification, anti-money laundering obligations, and record-keeping requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for promotional communications and optional personalisation features, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing and Disclosure

jaya99 does not sell or rent your personal information to any third party. However, we may share your data with the following categories of recipients where necessary:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, and card processing partners who need limited financial data to process your transactions securely.
• Identity Verification Partners: Third-party KYC and age verification services that assist with confirming player identity documents.
• Game Content Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive minimal technical session data required to deliver game content. They do not receive your full personal profile.
• Fraud Prevention Services: External providers that help detect suspicious activity, unauthorised access attempts, and patterns associated with bonus abuse or financial crime.
• Legal and Regulatory Authorities: Competent authorities where jaya99 is required by law to disclose information, such as in response to a lawful court order or regulatory enquiry.
• IT and Hosting Infrastructure: Secure cloud hosting and infrastructure providers who store platform data under strict confidentiality obligations and data processing agreements.

All third-party service providers who process personal data on behalf of jaya99 are bound by contractual obligations to process such data only for the specified purposes, maintain appropriate security measures, and comply with applicable data protection requirements.

6 Cookies and Tracking Technologies

jaya99.ws uses cookies and similar tracking technologies to enhance the functionality and security of the platform. The types of cookies used include:

• Essential Cookies: Required for core platform functionality, including maintaining your login session and securing transactions. These cannot be disabled without impairing platform use.
• Functional Cookies: Used to remember your preferences such as language settings and game history, providing a more personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how users navigate jaya99.ws, helping us identify performance issues and improve the user experience.
• Security Cookies: Help detect and prevent fraudulent activity, unauthorised login attempts, and bot traffic.

You may configure your browser to block or delete cookies; however, disabling essential cookies may prevent certain features of jaya99.ws from functioning correctly. jaya99 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving advertisements on external websites.

7 Data Retention

jaya99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The general retention periods applied are as follows:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with a specific individual.

8 Your Privacy Rights

As a jaya99 user, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data jaya99 holds about you.
• Right to Rectification: You may request that inaccurate or incomplete personal data is corrected or updated.
• Right to Erasure: You may request deletion of your personal data, subject to retention obligations as described in Section 7.
• Right to Restriction: You may request that jaya99 restricts the processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to Object: You may object to the processing of your personal data where jaya99 relies on legitimate interests as the legal basis, including for promotional communications.
• Right to Data Portability: You may request that personal data you have provided to jaya99 be supplied to you in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact jaya99 customer support via live chat or email at [email protected]. jaya99 will respond to all privacy rights requests within a reasonable period. Identity verification may be required before processing certain requests.

9 Children's Privacy and the 21+ Rule

jaya99 is strictly an adult platform. The minimum age to register and participate in any real-money activity on jaya99 is 21 years. jaya99 does not knowingly collect personal data from individuals under the age of 21. If jaya99 becomes aware that personal data has been collected from an individual who is under 21, that account will be immediately suspended, all associated data will be reviewed, and the account will be closed in accordance with the Terms & Conditions. Parents or guardians who believe their child has registered on jaya99 are urged to contact support immediately via live chat.

10 Data Security Measures

jaya99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your browser and jaya99.ws.
• Encryption at rest for sensitive data stored on jaya99's secure servers.
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Automated fraud detection systems monitoring for suspicious transaction patterns and account activity.
• Two-factor authentication options available to registered players for enhanced account security.

While jaya99 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your jaya99 account and to contact support immediately if you suspect any unauthorised activity.

11 Changes to This Privacy Policy

jaya99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The revised policy will be published on jaya99.ws/privacy-policy with an updated "Last Updated" date. For material changes, jaya99 will endeavour to notify registered users via the email address associated with their account. Your continued use of the platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy.

12 Contact for Privacy Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact jaya99 via 24/7 live chat on the platform or by email at [email protected] (displayed as plain text — not a clickable link). jaya99 aims to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).